LINGERIE IS ALWAYS A GOOD IDEA.
ESPECIALLY WHEN IT'S HANDMADE WITH LOVE <3
LINGERIE IS ALWAYS A GOOD IDEA.

Welcome to Sacha Kimmes Lingerie Policies!

These are the conditions under which I work so, please, do read them carefully before placing your order. By placing an order you agree to the policies set out below. Contact me if you have any queries relating to these before placing an order as no arrangement can be made after the order is placed.
These may change from time to time without notice. Changes will apply to any subsequent orders received.

1. PRODUCT
Every effort has been made to ensure that all sizes and measurements are as accurate as possible (refer to the size guide for clarification) and the greatest care was taken to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.


2. PRICES & DISCOUNT
2.1. PRICES

Prices are inclusive of VAT. While you can convert prices in your currency, you will be charged in Euros.
Prices are subject to change without notice.

2.2. DISCOUNT CODES
Except stated otherwise, codes don't apply on items on sale, custom made items, shipping or any other services but only on the full-priced lingerie listed during the validity of the the code.
Only one code can be used per order.
Codes cannot be applied to previously placed orders or exchange, even partially, for cash or refund.
To apply a code, it must be entered at checkout, prior to confirming your order.
If your basket has smaller total than the code in your possession and that you choose to use that code anyway, you can request a new code for that remaining balance by e-mail at info@sachakimmes.com, the new code will be valid on a next purchase and will have the same expiration date as the first one.

3. ORDER
Once you have checked out and your order has been confirmed you will not be able to make any changes so please make sure that everything is correct before clicking the confirm button.
We reserve the right to refuse an order partially or completely. Non-acceptance of an order may, for example, result from one of the following:
* The product ordered cannot be made.
* Inability to obtain authorization of payment
* Identification of an error within the product information, including price or promotion

4. PAYMENT
We accept payments by Paypal and the credit cards they support.
For information on PayPal payments please see www.paypal.com

5. SHIPPING
Please see the Delivery Info page for full details and policy.
We ship worldwide using Bpost, the postal services in Belgium. Check out the Shipping Info page to know current dispatch time. Once it is dispatched, an automatic email will be sent to you.
All packets are fully protected and do not mention anything else than your address, a return address and stamps (or other notes/forms added by carrier). We do everything to make your order safe while on its way to you, complains regarding damage or loss which occurred during transport will be redirected to the carrier. 
We are not responsible for any delays occurred once the order is marked as shipped.
Any additional taxes or import duties are the responsibility of the buyer and have not been included in the shipping charges.

6. RETURNS
Due to the very intimate nature of lingerie, all sales are final. I cannot offer you a cancellation, exchange or refund for change of mind or order of the wrong size, so please make sure you use our size chart. I'm always happy to help with sizing advice so just email info@sachakimmes.com with any questions.


7. FAULTY ITEMS
In the rare event of an undergarment in faulty condition please contact info@sachakimmes.com and we'll be glad to help as long as the item is unworn, unused, unwashed and with all tags on.