EN / FR 

DISPATCH TIME
Orders are made and dispatched within the next 2-3 weeks following reception of your payment. Every single order is dispatched as soon as possible.
It usually takes about 4 working days for an order to reach its destination within Europe. Outside Europe, it usually takes 2 weeks. Delays can vary depending on the time of the year, your exact location, weather conditions, etc.
All shipments sent through postal services are sent as registered first-class mail (PRIOR), the fastest registered service I have available. If you need faster shipping, select UPS at checkout (please note that the production time stays the same).

PRICES
Prices vary depending on your location, how big your order is and the carrier. For most destination, different carriers are available to choose from at checkout.
Below, you'll find prices estimation for shipments sent through postal services.
All orders are shipped with a tracking number.
Any additional taxes or import duties are the responsibility of the buyer and have not been included in the shipping charges.  

<120€ 120€ - 200€ 200€<
Belgium 6.90€ FREE FREE
Rest of Europe 12.35€ 16.15 FREE
Rest of the World 13€ 17.90€ FREE
 
Occasionally, shipping is less expensive than expected. We will happily reimburse you the balance if that's the case!

 

RETURNS
You can return an item within 14 days of receipt in exchange for a voucher to use on the site (validity of 3 months).
Shipping costs are never refunded.
Returned items must be unworn, unused, unwashed and have all labels attached. Due to the very intimate nature of lingerie, returns of non-resalable items will be refused and returned to you at your expense.
We do not offer refunds.
Unfortunately, we are not able to accept returns from countries outside the EU without any charges, as we have to pay customs fees on each shipment from countries outside the EU. So, if you are outside the EU and want to make a return, contact us before returning anything for more details.
We do not offer cancellation or refund.

We never accept returns of custom made lingerie, please make sure measurements are complete and correct while ordering custom made lingerie.
All items are your responsibility until we receive them.

MORE INFO
Check out the frequently asked questions about shipping here.

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