FAQs

Check out your measurements in the size chart here. Under the charts, you will find tips on how to take your measurements and on how to pick a size. Should you fall between sizes, feel free to contact me.

No, not at all! It's really pretty common and you shouldn't feel weird or anything because of it. Feel free to double check with me if you fall in a different size for the top than for bottom and still feel strange about it, my email is info@sachakimmes.com and I always reply as soon as I can :)

Yes! You will find all the products I can adapt the sizing at the moment here :)

If your measurements falls outside my size chart, no matter if they're bigger or smaller, or falling between sizes.

If you're not sure you should order custom sized items because you're fairly close from one of the size, I recommend you order that size first as it is more likely to save you time and money.

Check out the Shipping Info page to know current dispatch time.

Orders are shipped in about 10 working days following reception of payment. Working days are the days of the week (Mon-Fri), except when they're holidays. Then it takes about 4 working days for an order with Europe to reach its destination and about 10 working days when the order is shipped to a destination outside Europe.

Yes! Once your order is on its way, an automatic email is sent with tracking details.

Once you see it has cross your country's borders, it's very likely that you'll have more detailed info if you look up the tracking number on your country's postal services website.

All orders are sent as registered mail and I've never lost track of registered mail but should it happen, I'll gladly find the best solution with you depending on the case.

All orders are already shipped as Prior mail, the fastest service the post proposes.

I don't put a new order before someone else's in the queue. You wouldn't like that I do that with your order and my schedule is usually full a week ahead anyway.

Paypal and the credit/debit cards supported by Paypal such as Mastercard, Visa, etc. For more information, check out www.paypal.com!

It must be entered at check out, prior to confirming your order, right after you clicked on the big pink "Check Out" button in your basket. 

This may look slightly different depending if you're on your mobile or depending on your browser. On mobile, for example, you'll have to show order summary to see the discount box.

The code always has to be applied before finalizing your order. If you don't see the box to apply it, I'll be happy to help so do contact me!

While from time to time some specific policies may apply to a code, the general policies are:

- One code per order.
- Codes cannot be applied to previously placed orders or exchange, even partially, for cash or refund.
- Except stated otherwise, codes don't apply on items on sale, custom made items, shipping or other services but only on the full-priced lingerie listed during the validity of the the code.
- If your basket has smaller total than the code in your possession and that you choose to use that code anyway, you can request a new code for the remaining balance by e-mail at info@sachakimmes.com, the new code will be valid on a next purchase and will have the same expiration date as the first one, if there was any.

All shop policies can be found here.

If you haven’t received an email saying that your order has been shipped, then I am still working on it :) Once you have receive the email, you can track it here with your tracking number.

Once you see it has cross your country's borders, it's very likely that you'll have more detailed info if you look up the tracking number on your country's postal services website.

Due to the very intimate nature of lingerie and that the lingerie proposed is handmade to order, all sales are final. I cannot offer you a cancellation, exchange or refund for change of mind or order of the wrong size, so please make sure you use our size chart. I'm always happy to help with sizing advice so just email info@sachakimmes.com with any questions.

Nope! Prices are never displayed on the tags or anywhere on or in the order package.

ALWAYS better by e-mail at info@sachakimmes.com! 

I get a lot of notifications on social medias, it's only me to check them all and yours might just get lost among all so contacting me through those just doesn't allow me to give you a proper customer service. Also, I have a queue of emails to answer and if you simply send me an e-mail, you simply get in the queue so this is a much more efficient way for me to work and for you to get an answer! Especially if it is regarding an order (status, shipment, update, general question,...) because I never discuss those on social medias as we may need to verify addresses or other personal details.