FAQs

Check out your measurements in the size chart here. Under the charts, you will find tips on how to take your measurements and on how to pick a size. Should you fall between sizes, feel free to 20info@sachakimmes.com">contact me.

Yes, it's perfectly normal! It's really pretty common and you shouldn't feel weird or anything because of it. Feel free to double check with me if you fall in a different size for the top than for bottom and still feel strange about it, my email is hello@sachakimmes.com and I always reply as soon as I can :)

Yes! No matter if you fall between sizes or outside my size chart, I can still make lingerie for you!

Check out the Shipping Info page to know current dispatch time.

Orders are shipped in about 10 working days following reception of payment. Working days are the days of the week (Mon-Fri), except when they're holidays. Then it takes about 4 working days for an order with Europe to reach its destination and about 10 working days when the order is shipped to a destination outside Europe.

Yes! Once your order is on its way, an automatic email is sent with tracking details.

Once you see it has cross your country's borders, it's very likely that you'll have more detailed info if you look up the tracking number on your country's postal services website.

All orders are sent as registered mail and I've never lost track of registered mail but should it happen, I'll gladly find the best solution with you depending on the case.

All orders are already shipped as Prior mail, the fastest service the post proposes.

I don't put a new order before someone else's in the queue. You wouldn't like that I do that with your order and my schedule is usually full a week ahead anyway.

Paypal and the credit/debit cards supported by Paypal such as Mastercard, Visa, etc. For more information, check out www.paypal.com!

It must be entered at check out, prior to confirming your order, right after you clicked on the big pink "Check Out" button in your basket. 

This may look slightly different depending if you're on your mobile or depending on your browser. On mobile, for example, you'll have to show order summary to see the discount box.

The code always has to be applied before finalizing your order. If you don't see the box to apply it, I'll be happy to help so do contact me!

If you haven’t received an email saying that your order has been shipped, then I am still working on it :) Once you have receive the email, you can track it here with your tracking number.

Once you see it has cross your country's borders, it's very likely that you'll have more detailed info if you look up the tracking number on your country's postal services website.

Due to the very intimate nature of lingerie and that the lingerie proposed is handmade to order, all sales are final. I cannot offer you a cancellation, exchange or refund for change of mind or order of the wrong size, so please make sure you use our size chart. I'm always happy to help with sizing advice so just email hello@sachakimmes.com with any questions.

Nope! Prices are never displayed on the tags or anywhere on or in the order package.

No, you can only apply one coupon code per order.

ALWAYS better by e-mail at info@sachakimmes.com! 

I get a lot of notifications on social medias, it's only me to check them all and yours might just get lost among all so contacting me through those just doesn't allow me to give you a proper customer service. Also, I have a queue of emails to answer and if you simply send me an e-mail, you simply get in the queue so this is a much more efficient way for me to work and for you to get an answer! Especially if it is regarding an order (status, shipment, update, general question,...) because I never discuss those on social medias as we may need to verify addresses or other personal details.

Thank you so much! I have too many orders and collab in the making to be able to allocate lingerie for shoots for free, participate actively to a shoot or do TFP but if you want me to share your pictures, feel free to tag me or email them to me along with the credits you'd like them to be share with :)