Help Center

You have to take your measurements and check out your size in the size chart here. Under the charts, you will find tips on how to take them and on how to pick a size.

I don’t recommend to choose a size based on something from elsewhere as each brand has its own size chart which of course are different from one brand to another.

On a side note, I don’t advice to pick your size after checking the equivalent from one country to another as size charts vary from one brand to another, sometimes inside a country itself as well. Small differences could lead you picking the wrong size, checking your size with your measurements shouldn't :)

Instead of converting, I'm going to refer to the size chart. It's very easy: you take your measurements and you check in which size you fall! If you don’t use cm, you can use a converter, you will find plenty online.

On a side note, I don’t advice to pick your size after checking the equivalent from one country to another as size charts vary from one brand to another, sometimes inside a country itself as well. Small differences could lead you picking the wrong size, checking your size with your measurements shouldn't.

Yes! You will find all the products I can adapt the sizing at the moment here :)

If your measurements falls outside my size chart, no matter if they're bigger or smaller, or with measurements falling between sizes.

Once your order is on its way, an automatic email is sent with tracking details.

Once you see it has cross your country's borders, it's very likely that you'll have more detailed info if you look up the tracking number on your country's postal services website.

All orders are sent as registered mail and I've never lost track of registered mail but should it happen, I'll gladly find the best solution with you depending on the case.

Check out the Shipping Info page to know current dispatch time.

Orders are shipped in about 10 working days following reception of payment. Working days are the days of the week (Mon-Fri), except when they're holidays. Then it takes about 4 working days for an order with Europe to reach its destination and about 10 working days when the order is shipped to a destination outside Europe.

All orders are already shipped as Prior mail, the fastest service the post proposes.

I don't put a new order before someone else's in the queue. You wouldn't like that I do that with your order and my schedule is usually full a week ahead anyway.

Paypal and the credit/debit cards supported by Paypal such as Mastercard, Visa, etc. For more information, check out www.paypal.com!

Nope! Prices are never displayed on the tags or anywhere on or in the order package.

If you haven’t received an email saying that your order has been shipped, then I am still working on it :) Once you have receive the email, you can track it here with your tracking number.

Once you see it has cross your country's borders, it's very likely that you'll have more detailed info if you look up the tracking number on your country's postal services website.

It must be entered at check out, prior to confirming your order, right after you clicked on the big pink "Check Out" button in your basket. It cannot be applied after check out.

General policies can be found here.

No, you can only apply one coupon code per order.

Not much because I want my customers to feel special in the pieces I make, therefore I only produce the lingerie in limited quantity, either to order or in small batches so it's all limited and exclusive.


I make the stock depending on the demand and the availability of my supplies.

Some items sell out really quickly but often, I can make more! When an item is out of stock, you can put your email to be notified when it comes back! If you don't see this option appearing, it means that, unfortunately, I can no longer produce the product.

No. Since the lingerie will be made just for you, all sales are final.

ALWAYS better by e-mail at info@sachakimmes.com! 

I get a lot of notifications on social medias, it's only me to check them all and yours might just get lost among all so contacting me through those just doesn't allow me to give you a proper customer service. Also, I have a queue of emails to answer and if you simply send me an e-mail, you simply get in the queue so this is a much more efficient way for me to work and for you to get an answer! Especially if it is regarding an order (status, shipment, update, general question,...) because I never discuss those on social medias as we may need to verify addresses or other personal details.

Thank you so much! I have too many orders and collab in the making to be able to allocate lingerie for shoots for free, participate actively to a shoot or do TFP but if you want me to share your pictures, feel free to tag me or email them to me along with the credits you'd like them to be share with :)